Support that starts with what you want from your life
Guided Steps is a registered NDIS provider supporting people with disability across Melbourne.
Since 2023, we’ve built our work around dignity, choice and a full role in the community. You tell us your goals and how you like things done, and we plan your support around them.
Registered NDIS provider
Registration ID 4‑KYI7DQ2
Fully audited and insured
For the services we deliver
All of Melbourne
Support where you live
All plan types
NDIA, plan and self-managed
What we stand for
Our mission is to help people with disability live confidently and independently, as valued members of their community. Trust, respect, empathy and integrity guide how we work with participants, families and support coordinators.
How we work
Clear answers
A clear yes or no on referrals, and honesty about our capacity.
Meet and greet
Meet your support workers first, and choose who you’re comfortable with.
Your choice of worker
Female or male workers on request.
Good records
Progress notes, and a summary before plan reviews.
No surprises
Prompt updates when anything changes.
Cover when you need it
Short-notice and weekend cover across Melbourne, and an after-hours contact.
Our staff speak Arabic, Somali, Greek and Italian.
Our services
Supported Independent Living
24-hour staffing, including overnight, in your own home or a shared home.
Assist-Personal Activities
Showering, dressing, meals, medication and moving around the home.
Assist-Travel/Transport
Door-to-door trips to appointments, work and outings.
Daily Tasks/Shared Living
Cooking, cleaning, personal care and routines in a shared home.
Household Tasks
Cleaning, laundry, shopping, meals and gardening.
Participate Community
Outings, clubs, sport, hobbies and volunteering.
Innov Community Participation
A one-to-one program built around your goals.
Group/Centre Activities
Group outings and activities, with our staff alongside.
Development-Life Skills
Travel training, cooking, budgeting and independence.
Assist Access/Maintain Employ
Finding work, starting a new job and keeping it.
Talk to us about what you need
Participants, families and support coordinators are welcome to call or email.